High quality
High quality care is achieved when many different factors are implemented and successfully act together, mutually supportive at the same time.
High quality care can be viewed as a coherent chain of many high-quality components and links.
The effect of the high quality of all the individual links is reduced if just one element misses the needed quality.
There is no need to invest in high quality mobility aids – if the staff is not trained in proper and progressive use of high quality mobility aids.
The investment in modern pedagogical care architecture and design requires a a well-educated and trained professional care staff that knows how to use the opportunities, modern care pedagogical architecture and design that has made them available in their efforts to provide the highest quality of care every day.
Danish Care World
Offers professional support, consultancy and cooperation through all the phases and decisions to be made, when you are entitled to establish a new care company or develop already existing services to a high standard of quality.
Danish Care World
Is a professional company providing high quality solutions within the field of care and especially care of seniors and elderly at all stages of health and functionality.
- Care centers
- Home Care Services
- Care Education
- Care Policy
for elderly and other specific groups in need of care.
Some crucial links in the chain of care quality.
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The Architecture of Care
Figure: Slideshow
Denmark has for many years been a country worth visiting when it comes to finding inspiration about modern pedagogical care architecture and design of care buildings. As one of few countries in the world Denmark has for many years examined and experimented in order to look up how architecture and indoor and outdoor design of care buildings can play an active and supportive role in supporting the daily efforts of the professional caregivers in providing the highest possible standard of care services.
Some few key sentences to reflect the Danish attitude, expectations and demands in designing new care buildings.
The outdoor and indoor design is expected to:
• Support the feeling of being "at home" among the residents.
• Contribute actively to eliminate or reduce consequences of the mentally, socially or physically losses that residents might face during their stay at the care establishment.
• Motivate and encourage the residents to maintain their skills and support a healthy lifestyle.
• Provide opportunities to meet a basic human need of feeling important and necessary.
• Offer Challenges, Experiences and Tasks at daily basis and for all different kinds of residents.
Care buildings are not anymore just a number of rooms or apartments placed along a corridor and rooms for different kinds of services and opportunities.
Figure: Care Department without Corridors
Danish Care World offers architectural knowhow and experiences in planning new modern care institutions/compounds – based on the best Danish experiences and know how – developed over more than 25 years
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Education – Resources – Competences
Figure: Slideshow
Denmark was one of the first countries, and one of the few, to professionalize care education targeting specific groups of citizens in need of care. In most countries care of elderly is still integrated as a minor part of educational programs targeting other areas in the health sector – primarily hospitals.
Figure: Business Model Foldout 2
A unique part of Danish tradition in the field of care education is the construction where students change between theoretical education and training at practice – for example at institutions providing care of elderly. The system provides a unique opportunity to secure that the theoretical education reflects and matches the needs and challenges that the students will meet and have to cope with, once they graduate the educational program.
Danish educational program specifically targeting elderly
Figure: Business Model Foldout Know-How 2
Danish Care World offer, according to danish quality standards
• To train your staff members
• To train your trainers
• To support you in establishing your own Company Care schools
• To develop specialized educational curricula and educational strategies
• To provide high quality educational supplementary programs
All programs will be developed specifically for your needs – in cooperation with the customers. They will be taking into account specific cultural aspects and integrating the best of your national know-how and the best of Danish know-how.
Denmark believes education is essential to secure the highest quality in care.
- The right efficient business model
To choose the right Business model:
It is essential to choose the right business model. That can be a challenge especially to new investors in the care business. A lot of questions have to be asked and answered to define the right business plan.
• How many different services need to be described
• How to describe these many different services
• What is the level of competences of the staff member
• Who can and may deliver the services
• How to set the right price
Denmark has experience with both public and private providers of care services and how they can be combined to support the quality of care service for the final user. Denmark has managed to combine, to develop and to offer a very high quality of care – and is at the same time one of the most cost-efficient countries in the world when it comes to care costs per resident.
Figure: Business Model Foldout 3
Danish Care World offers:
to bring in Danish experiences and know how to set up a clear and profitable business plan for your care company
- The right and personally designed Aid equipment
There is money to be saved by considering future possible use of aid equipment and technology in the care of the citizens.
For many years Denmark has been one of the leading developing countries regarding aid equipment for disabled people, including the development, implementation and use of welfare technology in the daily care of those needing care.
The full impact of aid equipment and technology is based largely on two factors:
• That the equipment is personally designed and adjusted to each specific user
• That the equipment is integrated in the daily care and in the citizen's life with a health promoting and rehabilitating perspective by professionally trained staff
Danish Care World offers:
• To provide consultancy services to investors during the architectural phase
• Educational programs for staffs in integrating and using aid equipment and welfare technology in their daily care service
• Training institutional staffs in the correct use of aid equipment and in how to use it at the right moment in rehabilitating processes
• How to move residents in the best way
- A Well trained Management
The key to success
The right management - the right persons at the right top positions, well trained professional leaders at all levels - is the key to success in all companies.
However, it is important to realize that managing a care company is very different from managing other kinds of companies.
Managers/leaders have to be trained continuously in managing a company where the final product or final delivery and final services are the professional competences, skills and personal resources of the most important employees in the company: The individual care staff member.
Danish Care World offer:
• Special training programs for people in managing and leading positions, performed by very experienced educators and consultants.
• To bring in experienced Danish co-managing staff at all levels for a period – after your wish.
• All training programs are developed with customers and designed especially to fit the needs of the customers.
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A Professional Quality assurance system
Figure: Slideshow
Quality Assurance
In modern care business it is essential to care companies to have a very effective Quality Assurance System at the highest quality standard level. A very visible and high profiled Quality Assurance System is also an important tool when it comes to presenting the Care Company to future customers. A Quality Assurance system requires a very specific and precise description of all the different care deliveries and care services, including the names of the people who have the competences to deliver the different services.
It is essential, as a part of building up a Quality Assurance system, constantly to have focus on education of staff members and implementation of developing processes and constantly to improve the quality of all details in the different care services. Many care companies choose to be accredited according to different world-wide well-known standards to assure future customers that the company is very focused on delivering high quality in all care services.
Danish Care World offers:
• To support building up a Quality Assurance System based on Danish experiences and quality standards.
• To accredit your services according to Danish Care World's Accreditation standards
International Accreditation
One way to go to strengthen your brand and to improve the quality of your care deliveries is to seek accreditation according to the principles and values of Danish Care World.
The process of accreditation is based on:
- Unannounced visits to the company by evaluator from Danish Care World
- An annual notified and prolonged visit that will focus on:
- Assessment of the physical environment, the caring environment and the daily life offered to the residents related to the parameters that make up the Danish Care Worlds Values and Concept using:
- Questionnaires
- Interviews
- Observations
- Evaluation of the ability and competences of the management to implement the needed and recommended development processes and to achieve the goals agreed on during the previous visit.
- Interviews with managers and leaders.
- Evaluation of the professional practices performed by the professional care givers
- Education and training activities
- Formulation of new development with management and key employee
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The Principles and Values of Care
Clear values and principles
Care providers base their work and care delivery on strong and clearly articulated values.
Danish Care World Concept is based on the following perception of human nature:
• Man is a social being who needs to be recognized and accepted as a unique individual with unique values
• Man has throughout life a need to fulfill individual physical, mental, social, cultural and intellectual needs
Meaning that Danish Care World Concept is founded on:
• Accepting the individual's right to live his/her life according to his/her own values, attitudes and choices based on an acceptance of the individual person's right to self-determination
• Meeting the individual person in an open and unprejudiced way. Through our professional work we try to create the conditions and environment in which the individuals can fulfill their needs and desires
Basic principles of good care according to Danish Care Service
• Meaningfulness
• Committed social communities/relationships
• To be and feel appreciated
• The good health
• Focus on the resident
• Tasks, activities and experiences
• Good leadership is the key to good care
• High quality professionalism at all levels
• These principles represent The Key Values of Danish Care World Concept and define the perception of the citizen/resident
